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Road Runner in Winston Salem, NC

So now we have made it to the middle of June with no improvement even though in May we were passed off to “The Escalation Team“.  I saw no benefit of being escalated other than a credit for one month of service.

So June introduces us to Bradley,  he is in maintenance and basically came out and looked around to see if we knew how to operate a computer. While here, he was doing a system ping to Google, while at the same time, the browser refused to find the Google page, or any page for that matter. This seemed to surprise Bradley, like I really did have a problem and wasn’t just a dumb old grey haired guy.

Bradley left me getting screen captures to prove I had issues and what I thought would be used to trouble-shoot my problem. I sent them to his email account.

On 6/20/11 Bradley replied to my email.  He said he was sorry we were still having issues and that the problem was “pushed” to the network team and he would let me know when he heard something….

So I wait…

In the meantime, my fiancee is fighting ovarian cancer, her mother is with congestive heart failure so we are limited to how hard we can push Time Warner Cable right now.

So now we start our third month of partial internet service.

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