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Road Runner in Winston Salem, NC

So now we have made it to the middle of June with no improvement even though in May we were passed off to “The Escalation Team“.  I saw no benefit of being escalated other than a credit for one month of service.

So June introduces us to Bradley,  he is in maintenance and basically came out and looked around to see if we knew how to operate a computer. While here, he was doing a system ping to Google, while at the same time, the browser refused to find the Google page, or any page for that matter. This seemed to surprise Bradley, like I really did have a problem and wasn’t just a dumb old grey haired guy.

Bradley left me getting screen captures to prove I had issues and what I thought would be used to trouble-shoot my problem. I sent them to his email account.

On 6/20/11 Bradley replied to my email.  He said he was sorry we were still having issues and that the problem was “pushed” to the network team and he would let me know when he heard something….

So I wait…

In the meantime, my fiancee is fighting ovarian cancer, her mother is with congestive heart failure so we are limited to how hard we can push Time Warner Cable right now.

So now we start our third month of partial internet service.

In May I scheduled a tech to come out and see about my RoadRunner Internet here in Winston Salem, NC.
My speeds were off and line quality really horrible with high packet loss. In other words, my internet sucked.

Someone came out, looked around, tested some stuff and left. I was scheduled to get a new drop installed. This is the second new drop since the new drop when we first got Roadrunner over 2 years ago.

Noah came out and installed our new line. Noah has to be the most competent and genuinely caring TWC employee I have met here. So many people show up to work to “get a paycheck”, Noah seems like one of the few that is good at what he does, and is willing to do what it takes to resolve a problem that is in his realm.

As an experienced supervisor, Noah is the type of worker that is rare and hard to find. A great representative of his company, unfortunately for Time Warner Cable I met a dozen incompetents before I met him. (a typical ratio I think from my years in manufacturing)

With a new drop line, and a new modem, the problem continues….. And of course, another month has gone by.

Life has been, well, life this year. The beauty of internet marketing, if things are set up right, certain things will run automatically.

This year has been busy with health issues for myself and family that have kept me occupied.

This posting is not intended to belittle the workers of  Time Warner Cable here in Winston Salem, NC.

When I say the giraffes neck is long, that is not a judgement or statement about the giraffe it is only a description of the giraffe. I will try and remove myself from this and just describe my experience, I will let you be the judge of whether it is good, bad, or indifferent.

I have had to put so much work and effort into not only getting my internet working properly here in Winston Salem, NC, but it has become a battle. Since I have had to document so much to prove to Time Warner Cable that I am not insane and know how to operate a computer I will be getting more use from my notes by sharing them with all who find this with a Google or Yahoo search.

My current problem began in April, since it was normal for my service to be crappy for a few days and clear up, it was around May when I requested someone come out and work on my issue.

We have had intermittent issues for over 2 years now, this will explain my last nightmare here in Winston Salem, NC with Time Warner Cable over their Road Runner Internet Service.

My Road Runner Internet Speeds in Winston Salem, NC

This is my starting point with this round.

Yes I have had dial-up service that out-performed this! (Not a judgement, just a description)

And the saga begins……

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