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In May I scheduled a tech to come out and see about my RoadRunner Internet here in Winston Salem, NC.
My speeds were off and line quality really horrible with high packet loss. In other words, my internet sucked.

Someone came out, looked around, tested some stuff and left. I was scheduled to get a new drop installed. This is the second new drop since the new drop when we first got Roadrunner over 2 years ago.

Noah came out and installed our new line. Noah has to be the most competent and genuinely caring TWC employee I have met here. So many people show up to work to “get a paycheck”, Noah seems like one of the few that is good at what he does, and is willing to do what it takes to resolve a problem that is in his realm.

As an experienced supervisor, Noah is the type of worker that is rare and hard to find. A great representative of his company, unfortunately for Time Warner Cable I met a dozen incompetents before I met him. (a typical ratio I think from my years in manufacturing)

With a new drop line, and a new modem, the problem continues….. And of course, another month has gone by.